Refill Prescriptions
Contact your pharmacy for refills at least 3 days before you run out of medication.
- Refill a current prescription previously filled at the ISU Pharmacy utilizing your prescription number: Refill Online
- You can also use our 24-hour telephone service. Just call us at (515) 294-7983 and follow the prompts. If you are set up for text notifications, you will receive a text when your prescription is ready for pick-up.
- Telephone service is monitored during business hours. Messages left after hours will be checked the following business day.
- Active prescriptions located at another pharmacy can be transferred to the pharmacy by pharmacy staff. We’re happy to help you transfer the prescription - just give us a call at (515) 294-7983.
- If you are filling prescriptions at a pharmacy not associated with Iowa State, please contact that pharmacy to request your refill.
Please note: Many insurance companies require authorization for certain medications. It may take up to a week or longer to complete the authorization request. We cannot guarantee that your insurance will approve the request.
New Prescriptions
- Prescriptions from healthcare providers licensed in the United States are accepted. Your prescription does not have to come from the Student Health Clinic.
- Healthcare providers at Student Health are able to transmit prescriptions directly to the pharmacy. Check in with the pharmacy after your appointment if this service is chosen.
Over the Counter
No need to go off campus for cold medicine! A variety of over-the-counter products are available at a low price in the pharmacy.
Charges and Insurance
- Please bring your prescription insurance card or a picture of it (front and back) to the pharmacy for filing electronic prescription claims.
- The ISU Pharmacy accepts most prescription insurances.
- The ISU Pharmacy is an approved pharmacy for the ISU Student and Scholar Health Insurance Plan and the Graduate Assistant and Postdoctoral Research Associate Plan.
- Pharmacy charges that insurance does not cover, including over-the-counter products, can be charged to your U-Bill or can be paid in-person at the Billing and Insurance counter located next to the pharmacy. Credit/debit cards as well as most HSA (Health Savings Account cards) are accepted.
If you have any questions, please contact the Student Health pharmacy at (515) 294-7983.
Pharmacy Staff
