Student Health’s pharmacy offers a convenient location, dependable service, and competitive prices for enrolled students of Iowa State University.

Located just inside the main doors of Thielen, the pharmacy provides the same services and privacy as other pharmacy options. A private consultation room is available for confidential conversations.

Pharmacy Hours

Monday Tuesday Wednesday Thursday Friday
7:30 AM - 4:00 PM 7:30 AM - 4:00 PM 8:30 AM - 4:00 PM 7:30 AM - 4:00 PM 7:30 AM - 4:00 PM

Refill Prescriptions

  • Refill a current prescription online here.
  • You can also use our 24-hour telephone service. Just call us at (515) 294-7983 and follow the prompts. You'll receive a text when your prescription is ready for pick-up.
    • Telephone service is monitored during business hours – for messages left after hours, you will be sent a text message to let you know when it’s ready the following day (if you have signed up for the text notification service).
  • Active prescriptions located at another pharmacy can be transferred to the pharmacy by pharmacy staff.  We’re happy to help you transfer the prescription - just give us a call at (515) 294-7983.

Please note: Contact your pharmacy for refills at least 3 business days before you run out of medication. Many insurance companies require authorization for certain medications. We will complete the authorization but it may take up to a week or longer. We cannot guarantee that your insurance will approve the request.

New Prescriptions

  • Prescriptions from healthcare providers licensed in the United States are accepted. Your prescription does not have to come from Student Health.
  • Healthcare providers at Student Health are able to transmit prescriptions directly to the pharmacy.  Check in with the pharmacy after your appointment if this service is chosen.
  • The pharmacy is an approved pharmacy for the ISU Student and Scholar Health Insurance Pharmacy Program and the Graduate Assistant and Postdoctoral Research Associate Pharmacy Program.

Over the Counter

No need to go off campus for cold medicine! A variety of over-the-counter products are available at a low price in the pharmacy and available for your browsing and quick purchase.

Charges and Insurance

  • Please bring prescription insurance card to the pharmacy for filing electronic prescription claims.
  • Prescription records are kept on file, and we can generate reports for manual filing or spending accounts if you need them.
  • Pharmacy charges that insurance does not cover, including over-the-counter products, can be charged to your U-Bill or can be paid in-person at the Billing and Insurance counter located next to the pharmacy. Credit/debit cards as well as most HSA (Health Savings Account cards) are accepted.

If you have any questions, please contact the Student Health pharmacy at (515) 294-7983.

Pharmacy Staff

Todd Cisneros

Sally Gard, CPhT

Karah Hill, CPhT

Tiffany Lichty-Gaffey

Usha Sivaskandan